We’ve built our name and our reputation off of the industry-leading support we provide. Our support team is available every day of the year and will provide personal, professional, and attentive support when you need it. Our US-based support team is staffed by CMS experts who are always available to provide rapid-response solutions.

• Always Available
• Industry Experts
• 90+ NPS Score

Talk to people, not machines. We believe your time is too important to waste on hold. When you call our team, we will answer the phone within 15 seconds. No hassles. No transfers. You’ll be connected directly to one of our qualified support engineers.

Our team is dedicated to supporting yours. We become an extension of your team from day one. We take the technology burden and support off of your plate so your team can focus on delivering great results. Don’t settle for a hosting provider; get a hosting partner.

Great support is at the core of everything we do. Each member of our support team is rigorously trained on the CMS platforms we support. You won’t call and get a generic help desk — you’ll get a highly trained and skilled expert who knows your CMS inside-and-out.

Our hardened datacenters secure enterprise-grade website and IT solutions in buildings designed with fault-tolerant site structure, reinforced concrete construction, raised floors, and multiple points of fiber connectivity. We have datacenters built to offer an available 99.999% uptime — less than 6 minutes of downtime a year.

• Multiple-Fiber Connectivity
• Redundant Power
• Redundant Network
• Redundant Cooling

All of our cloud and hosting solutions are designed to provide you peace of mind — that begins with security for your website. We secure your site in our hardened facilities, backed by rock-solid datacenter uptime, the latest in cloud security technology, and our always-available support engineers.

• DDoS Protection
• Malware Protection
• Firewalls

We automatically take nightly snapshots of your website (files, databases — everything). We store them on a rolling schedule so your company always has a clean site rollback ready to go if your team needs it.

Available instant notifications to diagnose issues quickly and accurately. We have Advanced Monitoring software both for the website and server level. Our software monitors your website around-the-clock, as does our team — so you know your investment is always protected.

Every customer deserves a dedicated engineer. Every Managed.com customer is assigned a Senior Technology Engineer to help them every step of the way. We’ll handle the heavy lifting to migrate your site into our environment, answer any questions you have, and provide one-on-one support for you and your team.

Enjoy the connection speeds that come from the power of leveraging our global presence. We have datacenters around the world, carefully positioned on some of the largest internet backbone cables to provide some of the fastest pings possible. Find out more about our Datacenters and Global Network.

We believe in continuous education. That’s why we hire people who are passionate about technology, and our on-staff Training Director ensures that our team is always fully trained and up-to-date on the latest CMS updates and industry changes.

Our DeveloperMatch.com service takes the guesswork out of finding the perfect developer for your project. If you need a new website design, or changes to your existing website, our DeveloperMatch.com program will match you with the right developer for your project.

If you are a Developer or Digital Agency, you can apply to join the DeveloperMatch.com list of recommended developers. Great projects could be coming straight to you. There’s never any charge, and there’s no obligation.

When you call, you will be connected to a knowledgeable expert within 15 seconds. No phone transfers, no elaborate hold times. Just solutions when you need them.

We respond to email tickets within 30 minutes. When you submit a ticket, our system will quickly queue it to one of our support engineers. We will analyze your ticket and respond to you within 30 minutes. Simple.

Our global network provides rock-solid and stable connectivity around the world, and we have facilities with 99.999% datacenter uptime available — less than 6 minutes of downtime a year. Peace of mind comes standard with the powerful reliability of our hardened datacenters.

We accommodate your needs. We promise we will call and keep you up-to-date. If you want to send in a ticket, we will respond quickly. And if you want to call and talk directly to one of our support engineers, we’re always available. We will call — Because technology is built on people, not hardware.

We challenge any of our competitors to match this policy. If you are looking for a hosting company that treats you like a valued partner, we’re here for you.