Getting new users to understand complex project management software causes issues for any web application development. Those clients from small-medium enterprises may not have the time to study a complicated system on top of their everyday workload. The tool needs to be simple and intuitive and should not need one to have to read a big manual to get started.

For the project manager Microsoft Project or Excel is not the best tool. It generates a constant supply of emails to update tasks and the timeline created in Excel. Different versions will be passed around and there is no instant view by the project team of the level of progress.

There are other more advanced project management tools out there but they result in users often losing patience having tried to learn complicated systems and end up resorting to standard email queries.We believe this is a recipe for disaster.

After researching the current project management software available we discovered BaseCampHQ and we love it.  We've only received positive feedback from our customers. It’s incredibly user-friendly and intuitively designed.  You see your project developing clearly and efficiently using the system and any posts will also be sent to your email inbox. If you simply replied to the email the system converts it into a post in your project. Couldn't be easier!

Basecamp takes a fresh novel approach to project collaboration. One of the most common causes of project failure is through a lack of communication.  We believe that Basecamp has made it incredibly easy for conversation between our clients and team to take place.  You are unlikely to miss a step of the development phase of your project and can easily scan through past files and information posted by our team.

In a recent random customer satisfaction survey for Basecamp, 94% of Basecamp customers surveyed said they would recommend Basecamp to their friends, family, and colleagues. Since the vast majority of business comes from word-of-mouth referrals we work hard to ensure our customers are well taken care of. Many of our customers ask us for more information about Basecamp and how they can incorporate it into their companies after being so impressed.